Travel companies using chatbots worldwide 2020

To create a custom chatbot you need to hire a development team, including front and back end developers, designers, QA engineers, and project managers, who will work on your project. That is why custom chatbots are so expensive – the price of custom chatbots starts from $40,000, and the development stage might take from six to eight months. This type of travel chat app was developed by Booking.com, a travel marketplace.

While its primary headquarters is in San Francisco, CA, AngelList notes that a secondary headquarters is based in Toronto, Canada. Both AngelList and Crunchbase listed the company of having 11 to 50 employees. While its user numbers are unclear, the app has a 4.5/5 star rating, and 203 reviews, in the Apple App Store, and a 4.4 rating with over 500 installs on Android’s Google Play.

Meet ViaChat: Your AI Travel Chatbot & Trip Planner

Equipped with extensive knowledge, Bob has been trained to answer 330,000 hotel-related questions and continues to learn and improve over time, which represent him as a great example of Generative AI hospitality chatbot. Bob’s multilingual chatbot capabilities in English, Chinese, French, German, Spanish, Indonesian, Vietnamese, Hindi, and Thai make him a versatile asset for international guests. Large companies are swiftly adopting bots, anticipating a shift toward voice assistants in customer service.

In this case, the most effective strategy is to select the most popular channel among your users and integrate a chatbot to other channels with time. Many travelers are going to another country searching for an authentic experience. If you’re going to provide travelers with local recommendations on restaurants with local cuisine, festivals, and other activities, a local insider chatbot will be the best choice. In this way, your customers will receive relevant information without spending hours searching for the most recommended places on social networks. By using this type of chatbot, travelers can book airline tickets, make hotel reservations, car rentals, cruises, and even vacation packages via their website or Facebook page. To get relevant offers, travelers need to provide the bot with their requirements such as destination, date, type of accommodation, price range, and so on.

Top 5 use cases of travel chatbots

Central to Big Tech’s pitch to users is the idea that chatbots can help plan your future trips—something that’s been a focus in Microsoft’s Bing rollout. The company walked me through what the new Bing could do in a demo last week. When it comes to travel industry chatbots, a few key themes arise, which may correlate with an industry shift to millennial audiences. The service, which offers free and subscription models, also targets business users by offering features for group collaboration. While individual users can use HelloGBye for free, they can also gain more perks, such as the ability to earn rewards points and no booking adjustments fees, with a subscription for $19 a month. Companies also have the option to purchase business subscriptions for $199 a month, according to its website.

AI travel chatbot offers a solution by providing 24/7 client service, ensuring swift responses to queries. They act as personal concierges, handling diverse tasks from FAQs to complex inquiries. Chatbots streamline processes, eliminating wait times and offering personalized services.

There are at least three ways to pick the one that matches your audience profile. Design and set up Facebook or Telegram chatbots without needing to code with SendPulse. Create message flows including not only text, but images, lists, buttons with a link, and much more. IVenture Card’s adoption of Engati revolutionized their support operations, ensuring travellers receive prompt assistance and enhancing overall satisfaction.

• Unlike human support agents, these chatbots work tirelessly, providing customers with assistance whenever needed.
• Yellow.ai is a conversational AI platform that enables users to build bots with a drag-and-drop interface and over 150 pre-built templates.
• Flow XO is an AI chatbot platform that lets businesses create code-free chatbots.
• Below, we share the most successful usage of travel chatbots and a step-by-step guide on how to develop one.
• This enables human employees to focus on resolving complex customer problems, and performing other managerial tasks, that actually require human intervention.

If a trade show or other major event results in a surge in hotel bookings nearby, for example, the software can automatically adjust prices to align with that rising demand. Generative artificial intelligence can now create complete trip itineraries with a simple keyword search. As the oldest millennials began moving up in the career-world, a 2016 survey from MMGY Global revealed that millennials have become the most frequent business travelers. The survey polled over 1,200 professionals who had taken at least one business trip in the last year.

Step 6. Enrich chatbots for the travel sector with additional features

Now let me demonstrate how to get started with Engati, a chatbot building platform, and build or try a template of travel bots for your travel business. By choosing Engati, you can leverage its comprehensive features, personalized interactions, and user-friendly platform to enhance your travel business and set yourself apart in the industry. But, if you want to automate business operations with an AI travel chatbot, you will need to hire a chatbot development team for initial bot settings.

Train employees to work alongside chatbots and support the transition to a chatbot-powered customer experience. This can include educating employees on the capabilities and limitations of chatbots as well as providing them with the necessary tools and resources to support customers using chatbots with human takeover. The automated nature of chatbots minimizes human error in bookings and customer interactions. This precision enhances the reliability of your service, leading to greater customer trust and fewer resources spent on correcting mistakes. Chatbots excel in handling repetitive tasks such as issuing booking confirmations, sending reminders, and providing itinerary updates. This automation ensures accuracy and consistency in these routine communications, allowing your staff to dedicate more time to personalized customer service and complex problem-solving.

Flight and hotel booking assistant

In addition to refining our current chatbot features, we will explore new, innovative ways to help our users travel smarter while remaining true to our brand’s core values and dedication to genuine travel experiences. In addition to targeting business and leisure travelers, the company also offers Mezi for Business subscription, which features a marketed to travel agencies and travel management companies. With its Travel Dashboard, Mezi claims that a traveler working with a partnering agency can message the chatbot to find booking options. After an agency directs a client to its Mezi site, the chatbot can ask the user questions to get hotel, flight and destination preferences. If you’re a typical travel or hospitality business, it’s likely your support team is bombarded with questions from customers. Most of these questions could probably be handled by a virtual travel agent, freeing your human agents to focus on the more complex cases that require a human touch.

Conversations are a friendly way to seamlessly collect customer reviews and feedback to surveys. After completing a reservation or a service, the chatbot can ask the users some questions about their experience such as, “From 1-10, how satisfied chatbot for travel industry are you with this travel agency’s services? Chatbots can facilitate reservation cancellations without hand-overs to live agents. Personalization and the fact that their conversations resemble live ones are essential when talking to chatbots.

In 2024, robots continue to impress trade-show attendees looking for the latest hospitality technology trends. At the CES 2024 tech trade show in Las Vegas, for example, coffee lovers lined up at Richtech Robotics’ booth to get a personalized beverage served by a robot barista called Adam. These are sound approaches, certainly, and they reflect the realities of operating within the hospitality industry today. Hoteliers have woken to the essential need to develop their tech stack, not only to compete and provide guest experiences but to alleviate huge staffing challenges. We write about hospitality technology quite a bit on this blog, and with good reason.

Top 5 Benefits Of Chatbot for Travel Industry

According to Mezi, an agent from the partnering travel management company can then look through the entirety of the conversation to learn more about the client. Mezi also claims that it uses the client’s responses to build a traveler profile that the agency can access. In 2017, Mezi announced its full launch of the product, noting that companies including Bluefish, Adelman Travel, Casto Travel, W Travel and American Express were already subscribing customers. This demo shows how Hello Hipmunk claims to help users with quick travel bookings.

• The latest version of ChatBot uses AI to quickly and accurately provide generated answers to customer questions by scanning designated resources like your website or help center.
• Chatbots streamline the booking process by quickly filtering through options and presenting the most relevant choices to customers.
• Chatbots can automatically send reminders to customers urging them to write reviews and submit ratings for the services provided.
• Travel bot helps customers communicate in their own preferred languages while traveling, by providing translations of common phrases and words.

Travel chatbots can help users create personalized itineraries based on their preferences. By considering factors such as interests, budget, and available time, chatbots suggest popular attractions, restaurants, and activities at the travel destination. This feature enhances the travel experience by providing tailored recommendations. This exact type of chatbot is used by KLM Royal Dutch Airlines, built on the DigitalGenius platform. The company’s AI chatbot, trained with over 60,000 questions and answers, can provide travelers with non-pre scripted answers about information and updates on their flight via Facebook Messenger. Currently, KLM chatbot speaks 13 languages and responds to 15,000 queries in Messenger weekly.

This proves to be an effective way to cross-sell and bring them back for repeat business through new deals and offers sent via SMS or Facebook Messenger updates. Travel chatbots serve as virtual customer support agents, available 24/7 to handle inquiries and provide assistance. They can address common questions, resolve issues related to bookings or travel information, and offer support throughout the travel journey.

Chatbots typically have access to live data from airports or departure stations. Therefore, upon arrival at the destination location, travellers can ask the  chatbots to learn where the luggage claim area is, or on which carousel the baggage will be on. Well, I hope to make life easier for you and your customers by introducing you to a travel chatbot. This is yet another case in which hospitality companies are compelled to evolve in order to meet changing consumer expectations. While we might not be living in the world of The Jetsons quite yet, we are in an era in which robots of various kinds are being employed to fulfill a number of functions in the hospitality industry.

Music Insights then generates a dashboard for the artist, which offers easy to understand fan demographics. This dashboard includes a list of tour suggestions, made up of cities that hold the highest viewer population. At Master of Code Global, we can seamlessly integrate Generative AI into your current chatbot, train it, and have it ready for you in just two weeks, or build a Conversational solution from scratch. For now we have built this on top of OpenAI’s GPT-3.5 deep learning artificial intelligence algorithm (a logic-learning machine, or LLMin short). We would really like to use GPT-4, which gives exponentially better answers (we know, we have been testing internally on both versions) but for now it is cost-prohibitive. As soon as a new story or report is published, it goes straight into Ask Skift.